This is an illustrative composite: a pattern drawn from several engagements rather than a single booked client. It shows how we approach the problem. Details are anonymized where client confidentiality requires it.
The Challenge
A multi-branch distributor relied on daily spreadsheet reconciliations between the ERP cash receipts ledger and carrier remittance files. Analysts chased deductions (pricing, returns, promotional allowances) in email threads; month-end often reopened prior-week exceptions because ownership was unclear.
Our Approach
We stabilized the happy path first: normalized remittance formats, matched receipts to open AR using deterministic rules with explicit exception queues. Humans cleared only true mismatches; automation packaged evidence (source file hash, rule version, timestamp) for each posting batch. Phase two tightened deduction taxonomy so recurring causes routed to the right owner instead of a shared inbox.
The Outcome
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